Help Center
Â
Orders & Payments
To place an order on LampShopOnline, simply browse our products, add your chosen items to the basket, proceed to checkout, and follow the on-screen instructions to complete your purchase securely.
We accept major credit and debit cards, PayPal, bank transfers, and Klarna payments.
Yes, you can amend or cancel your order if it has not yet been shipped. Please contact our Customer Satisfaction Team as soon as possible.
Yes, we offer trade accounts and bulk order discounts for businesses, electricians, and contractors. To learn more or apply, visit our Trade Accounts page at https://www.lampshoponline.com/trade-account.
To apply a discount code, add your chosen products to the basket, proceed to checkout, and enter the code in the designated Discount Code box. Click Apply to see the discount reflected in your total before completing your purchase.
Delivery & Shipping
We offer standard, next working day, and international delivery options to meet your needs.
Shipping costs vary based on the delivery option selected, order size, and destination. Free delivery may be available for qualifying orders.
Yes, we offer next working day delivery. Same-day delivery may be possible in certain circumstances. Please contact our Customer Satisfaction Team to discuss your requirements.
Yes, you can track your order. Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to the courier’s tracking page.
If your order hasn’t arrived, check your order confirmation, track your parcel (if applicable), and allow extra time for potential delays. If it’s still missing, contact our Customer Satisfaction Team for help by visiting - https://www.lampshoponline.com/contact-us.
Returns & Refunds
At LampShopOnline, we offer a 30-day hassle-free returns policy. If you're not satisfied with your purchase, you can return unused items within 30 days of receiving your order. Please note that customers are responsible for all return shipping costs. If we arrange the collection, the associated costs will be charged to you.
To return an item to LampShopOnline, contact our Customer Satisfaction Team to initiate the return. Ensure the item is unused, in its original packaging, and securely packed. You’ll be responsible for return shipping costs unless we arrange collection, which will be charged to you.
Refunds typically take 3-5 working days to process once approved. The exact time may vary depending on your payment method and bank processing times.
If you receive a damaged or faulty item, contact our Customer Satisfaction Team at help@lampshoponline.com or call 0113 417 0396. Please provide your order number, a description of the issue, and clear photos of the damage or fault. We will arrange a replacement or refund as quickly as possible.
Yes, you can exchange a product, provided it meets our return policy conditions. The item must be unused, in its original packaging, and returned within the specified timeframe. Contact our Customer Satisfaction Team to arrange an exchange.
Trade & Business Accounts
Warranties & Guarantees
Most of our products come with a manufacturer’s warranty, typically ranging from 1 to 5 years, depending on the brand and product type.
Our warranty typically covers manufacturing defects, faulty materials, and workmanship issues for a specified period. It does not cover accidental damage, improper installation, or normal wear and tear.
To make a warranty claim, contact our Customer Satisfaction Team with your order details and a description of the issue. Provide clear photos of the faulty product if required. We will assess your claim and arrange a replacement, repair or refund in line with our warranty policy.
Yes, most of our lighting products come with a 12-month standard warranty, but some manufacturers offer extended warranties of up to 7 years when you register your product online. Check the product details, data sheet, or contact our Customer Satisfaction Team for more information.